Refund & Returns Policy

Refund and Exchange Policy 

If you’re looking to return or exchange your order for whatever reason, at Happybara we’re happy to help!

If you are not happy with your item we offer returns or exchanges within 30 days of receiving your order. You can return your product for gift credit, a different product, or a refund to the original payment method. The following principles apply:

• Faulty items can be returned for a full refund or exchange free of charge.
• All other items can be returned for a full refund or exchange but postage charges must be covered by the customer.  ​

 

Please note the following exceptions to our return and exchange policy:

• Unless faulty, discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• For hygiene reasons - earrings may not be returned unless faulty.
  Returned items must have no visible signs of wear or use.

 

To start the return or exchange process please contact us by email at Hello@happybara.co.uk . We will aim to respond within 48hrs of receiving your message Monday- friday